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Help Desk
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| Review Swatch Shopping Cart | |
POLICIES - Terms and conditions
Packaging
is
FREE and
Swatch-online Shop
takes 100% the
responsibility
of the Swatch Watch
package,
so that it
will be
delivered
to the buyers
securely,
undamaged.
Where and Who:
Swatch-online Shop
accepts international buyers and
will ship
worldwide
When:
Swatch-online Shop
will
ship the Swatch Watch within
the same
(or max. the next)
business day,
once the
cleared payment is received in
full.
Costs:
Shipping for all our Swatch Watches
is FREE for all buyers, who
accept Swatch-online Shop’s recorded delivery way,
Methods:
Swatch-online Shop
will
ship, through the
traceable,
official
Turkish
Postal
Service
PTT, a
member of
Universal Postal Union,
UPU
Since 01.07.1875, trusting to the safety
Other shipping
methods:
In case of
any
other
special shipping request
(e.g.
DHL, UPS, FedEx) to minimize the delivery time period, which we
believe this way is
extremely expensive,
or by any other personal choice, we can use the way buyer’s choose, but
the
buyer should accept to pay all the postal service cost
depending his shipping choice.
Damages during
Shipping
**Though
it is very rarely likely,
if the Swatch Watch
package is lost
and
does not arrive within 30 days after the shipping
time or,
**
If a Swatch Watch is broken
inside the package during the shipping and the
buyer can provide
us
a signed document by the authorized official postal service
in his/her country, explaining the situation, he/she just needs to
send the mentioned
document
and the
Swatch Watch
together
back to us,
Swatch-online Shop will take the responsibility due to these situations
and
stand
behind the Swatch Watch,
against all damage cases
and resend the same item right away, if it is still in our stock, and if not, we
will provide another Swatch Watch according the buyer’s selection from our stock
with the same value as in the transaction.
Delivery
Time-Postal Tracking
The
average delivery
time
of the
PTT Official Postal Service
to
most of the
countries
is generally
1(one) week (+/-3 day),
though
Swatch-online Shop cannot give any strict delivery time,
because we
do not have any control on
it. Due to this reason
we cannot be responsible for any delay,
sometimes cause
strikes,
custom & duty issues
and
do not accept any cancellation
on the Swatch Watch
order.
Though
there is online tracking system
on the official website
of the postal
service,
which does not govern any other post office other than its
own;
we will
provide the buyers the
tracking
information
by sharing the bar code number
of the package,
after shipping the Swatch Watch, so that
buyers
can
track their order
easily. If the
buyer doesn’t know how to do it and
need assistance,
Swatch-online Shop
will provide
support and send website links him/her, according to his/her
country. The
buyer
just needs to enter the barcode number and
click on the track
button.
In case of a
large quantity
supply
order,
if a buyer accepts
just the
flight cost of one authorized person of us,
we have the opportunity to
deliver
his/her order ourselves, at the shortest time
while flying.
*Insurance Policy:
Swatch-online Shop
pays the
insurance cost
for all the Swatch Watch delivery packages, so
Insurance
is
FREE for all
buyers
and the
Swatch
watches
are safely
insured.
*Return Policy
YES, Swatch-online
Shop accepts returns within 1 week period
after receipt of the Swatch Watch and
does not charge any restocking fee
to the buyer
Under
circumstances:
Buyer should be able to explain the cases to return the
item(s) before buying. In case of return Swatch Watch
must be exactly in the
same
condition (not used, not worn, not repaired)
as got from postal
service.
Buyers
will be
responsible and should
accept to pay
all the
return cost
of the Swatch Watch (including
packaging,
handling,
shipping, and
insurance)
However, buyer
must notify
Swatch-online Shop
of
any return
via email and obtain our confirmation before sending the Swatch watch back.