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POLICIES - Terms and conditions
*Packaging Policy
Packaging
is
FREE and
Swatch-online Shop
takes 100% the
responsibility
of the Swatch Watch
package,
so that it
will be
delivered
to the buyers
securely,
undamaged.
Damages during
Shipping
**Though
it is very rarely likely,
if the Swatch Watch
package is lost
and
does not arrive within 30 days after the shipping
time or,
**
If a Swatch Watch is broken
inside the package during the shipping and the
buyer can provide
us
a signed document by the authorized official postal service
in his/her country, explaining the situation, he/she just needs to
send the mentioned
document
and the
Swatch Watch
together
back to us,
Swatch-online Shop will take the responsibility due to these situations
and
stand
behind the Swatch Watch,
against all damage cases
and resend the same item right away, if it is still in our stock, and if not, we
will provide another Swatch Watch according the buyer’s selection from our stock
with the same value as in the transaction.
*Insurance Policy:
Swatch-online Shop
pays the
insurance cost
for all the Swatch Watch delivery packages, so
Insurance
is
FREE for all
buyers
and the
Swatch
watches
are safely
insured.
Though,
Swatch-online Shop
sells certain collection
models
that
Swatch Company any longer provides and
because of
this, logically
does not give
guarantee
on these watches,
we
ourselves
give one year full guarantee
on
all of our Swatch Collection Watches.
Our
guarantee includes
the
replacement with the
same model,
if it
is still
in our stock
and
if not, providing
another
Swatch watch according to the
buyer’s selection
from our stock with the
same value
as in the transaction.
No guarantee:
As the manufacturer,
Swatch
Company, which produces and sells Swatch watches, has
declared also
in its warranty
papers,
there is
no guarantee:
* On the
crystal
* On the
case
* On the
strap
YES, Swatch-online
Shop accepts returns within 1 week period
after receipt of the Swatch Watch and
does not charge any restocking fee
to the buyer
Under
circumstances:
Buyer should be able to explain the cases to return the
item(s) before buying. In case of return Swatch Watch
must be exactly in the
same
condition (not used, not worn, not repaired)
as got from postal
service.
Buyers
will be
responsible and should
accept to pay
all the
return cost
of the Swatch Watch (including
packaging,
handling,
shipping, and
insurance)
However, buyer
must notify
Swatch-online Shop
of
any return
via email and obtain our confirmation before sending the Swatch watch back.
*Feedback Policy
First of all,
Swatch-online
Shop is aware, it is very important for sellers to make the buyers feel safe,
especially for us. We want to let
Swatch collectors
know, that
our aim is to serve
properly and honesty, satisfying the buyers from our SERVICE and Swatch
Collectible Watches. Although
we are confident
and wish,
buyers
will be % 100 pleased from the transaction between us, if they do (this might lead to another
transaction in the future),
but if somehow &
somewhere buyers are not satisfied with their watch, they need to
contact us. We hope confidently,
we will be
able to fix
any potential
problem.
Finally, I please
our customers:
* To
believe
that most
issues can be
resolved by effective communication
and willingness
to the full satisfaction
of
both parties
* To
share
their
satisfaction with other buyers
and sellers online and alive,
* To
consider
that
other buyers can feel safe
because
of their comments, which
can lead us
probably to new and good Swatch Watch buyers.
* To
consider
the
best way to thank us
and to show their satisfaction while appreciating our services and our Swatch
watches,
is
sharing
their
comments,
which will
help us to increase our sales
in a short time.
Your satisfaction is our top priority. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue.
You can call us on Swatch Online Shop UK tel (+44) 0-208-1 4444 68 or from Skype
We will make every effort to respond to all customer service inquiries within four working days.
Help Desk